How to Choose a VoIP Provider for your Business
Where do you start when shopping for Business VoIP Providers?
If you are considering a new VoIP providers for a telephone system to replace the legacy telephone system at your business then you have many things to consider and many providers to consider. There are a handful of large national providers with name brands that are used by millions of businesses across the US, Canada and even across the globe. There are also many smaller providers who service their local markets primarily and market to their local businesses. So how do you choose the right one for your business? If your current phones system is not much more than that but you are looking for some enhanced functionality it’s easy to get overwhelmed by all the providers on the market. Do you go with a large name brand with every bell and whistle or do you go with someone smaller that has less features but will cater to you much more attentively. Here are some initial things to consider when you looking at providers.
- Customer Service
- Hardware Options
- Other Services
We encourage you to prioritize your needs into a list. Is it cost, customer service or functionality? Then write down a list of everyone you are considering. After some consideration you should be able to narrow it down to 3 providers to request a quote from. SoundCurve will almost undoubtedly be on the list.
What are you looking for in a new VoIP Platform?
Are you looking for more functionality? Is it just merely that your old phone system is not working well anymore? Are you trying to cut costs? With large providers you should be able to find every last bit of functionality you are looking for but you may compromise customer service and potentially cost. Large providers are usually slightly more expensive. Smaller providers will most likely have attractive costs and good customer service but may not offer all of the features and functions that you need. So where is the Goldilocks zone? The answer is that you’ll probably need to do a bit of research, get a few quotes and initiate conversations with quite a few providers. One problem with larger VoIP Providers is that their sales teams are notorious for being aggressive and pushy. If you get a conversation going with one of them you’ll most likely never hear the end of it. We suggest finding a provider that is not too small but not too big. You should find the perfect balance of customer service, cost and features.
Not too big, Not too small!
When talking to the representatives from each company you should be able to get a feel for their size and reliability. If they are too pushy we recommend steering clear. If they seem too small and don’t follow up right away with a quote we would also suggest writing them off. Get a quote from someone who can meet your needs but also provides a high level of professionalism and reliability. Many of the large providers will seem good initially but as soon as you are signed up with them they pawn you off on their Customer service department in another county.
Here are a few links where you go get a quote: