What Is Click to Call? Click to call is simply the ability to click a phone number in a web browser and then the device, whether it be a computer or a smart phone, will initiate a call. Smart phones have had this for a long time. They look for the phone number and sometimes …
Adding Click To Call Functionality To Your Website Read More »
Good VoIP Infrastructure Leads To Service Stability In the early stages of VoIP service one hold up to adoption of the service was the dependency on having a reliable internet service to use it. Without a reliable and fast internet service, the quality of the VoIP service was very uncertain and it was difficult to …
VoIP Service is Reliable – Internet Stability Determines Connectivity Read More »
A Lower Caller Bounce Rate Leads To Increased Sales When choosing and designing a telecommunications service for your business, understanding how your customers initiate contact with your business is a crucial step. Many consumers initiate a search for a service or provider on a search engine like Google and will call down a list of …
Controlling Caller Bounce – A Key To Increasing Customer Retention Read More »
What Is VoIP Phone Service? Voice over Internet Protocol (VoIP) is a type of technology that allows its users to make calls using the Internet rather than a conventional or analog phone system. VoIP works by converting sound into digital voice communication and then transferring it through Internet broadband. When you leverage the technology of …
5 Reasons You Should Consider VoIP Service For Your Small Business Read More »
Customer Service can make or break your experience. Great Customer Service – A Key Differentiator Choosing the right telecommunications service for your business can be challenging. Voice over Internet Protocol (VoIP) service has developed into a solid option that many companies adopt when looking to enlist a scalable and efficient telecommunications system. When almost every …
The Importance Of Customer Service When Choosing A VoIP Carrier Read More »
Customer: Belville, Basore and Fitzpatrick Law Prepared: 1/19/2017 Requirements Increase telecom system availability to 99.9% on an annualized basis Discontinue large machinery/equipment capital expenditures and replace with lower cost, expense based model Reduce monthly phone bill expense by a minimum of 20% Implement offsite, encrypted, nightly back-ups Reduce labor required for IP Phone deployment and …
Migrating from a Cloud Phone Provider to SoundCurve Read More »
Customer: MR Parker Law Founded: 2011 Joined SoundCurve: 2014 Employees: 12 MR Parker Law Michael Parker is a successful attorney practicing law in the Greater Los Angeles area. His Law firm, M.R. Parker Law, relies heavily on their phone system to communicate with existing clients and connect with new ones. Michael’s company had been using …
Customer: Mission Medstaff Founded: 2009 Joined SoundCurve: 2015 Employees: 350 Mission Medstaff Mission Medstaff is an accredited home health care provider based in North Carolina. They focus on providing the highest nursing standards and are dedicated to quality care for their clients. We spoke with Matt Hampton, one of the administrators and the person in …
Advantages of a Cloud Phone System vs. On-premise Read More »
