Migrating from a Cloud Phone Provider to SoundCurve

Requirements

• Increase telecom system availability to 99.9% on an annualized basis
• Discontinue large machinery/equipment capital expenditures and replace with lower cost, expense based model
• Reduce monthly phone bill expense by a minimum of 20%
• Implement offsite, encrypted, nightly back-ups
• Reduce labor required for IP Phone deployment and configuration changes

Total Hours Labor: 285

Proposed Solutions

1. Migrate on-premise PBX to cloud based PBX. Goals addressed:
   • Increase telecom system availability to 99.9% on an annualized basis
   • Discontinue large machinery/equipment capital expenditures and replace with lower cost, expense based model
   • Reduce monthly telecom costs by a minimum of 20%
2. Procure new SIP trunk provider
   • Increase telecom system availability to 99.9% on an annualized basis
   • Reduce monthly telecom costs by a minimum of 20%
3. Implement Backup/Disaster Recovery protocols
   • Increase telecom system availability to 99.9% on an annualized basis
   • Implement offsite, encrypted, nightly back-ups
4. Implement Cloud based IP Phone configuration manager
   • Reduce labor required for IP Phone deployment

Scope Estimate

1. Migrate on-premise PBX to cloud based PBX: 103 hours
   • Development: 80 hours
   • Testing: 20 hours
   • Level 1 training: 2 hours
   • Set up Pingdom uptime monitoring: 1 hour
2. Procure new SIP Trunk provider: 56 hours
   • Outbound traffic production burn-in/testing: 4 hours
   • Inbound traffic production burn-in/testing: 12 hours
   • DID migration: 40 hours
3. Implement Backup/Disaster Recovery Protocols: 112 hours
   • Develop scripts for key file backup to Amazon S3 Cloud storage instance: 60 hours
   • Develop recovery scripts: 20 hours
   • Deploy new configurations to IP Phones: 2 hours
   • Backup/restore testing: 30 hours
4. Implement Cloud based IP Phone configuration manager: 14 hours
   • Create configuration templates for each phone model: 2 hours
   • Create configurations for each IP Phone: 8 hours
   • Deploy cloud FTP instance: 2 hours
   • Migrate and Test IP Phones: 2 hours

Results

99.91%

Telecom system availability increased to 99.91%

1 Minute

Support Contacts are automatically notified by text message within 1 min of a server outage.

$4,400

capital expenditure for equipment upgrade avoided and replaced with $147.86/mo cloud server/storage expenses

32%

SIP Trunk phone bill reduced from ~$3,800/mo to $2,581/mo, a 32% reduction

5 minutes

IP Phone deployment time reduced from 3 person interaction to 1 person, ~20 min to 5 min. Update time reduced to ~5 min from 15 min