What is VoIP? 

VoIP stands for “Voice over Internet Protocol". It is a technology that allows us at SoundCurve to use your internet connection (instead of your old school phone jack) to provide your phone service. 

What is a PBX?

PBX stand for “Public Branch Exchange", which is telecom jargon for a phone system intended for small businesses that provides features such as extensions, auto attendants (for example, press 1 for sales, press 2 for customer service, etc), after hours greetings and more. PBX’s come in 2 types: “On-Premise" and “Hosted" (aka in the “Cloud").

What is a Hosted PBX?

A “Hosted" PBX is a cloud-based PBX that we host for you in our Cloud. Your PBX “lives" on a server in our system. It’s settings can be changed upon request by our staff, or you can access them yourself on our website.

What is an On-Premise PBX?

An “On-Premise" PBX is a computer that contains your PBX software and is plugged in and maintained at your place of business. This PBX connects to our system via your internet. You can access the PBX’s settings via a website. For the past several decades, On-Premise PBXs were a must have for businesses if they wanted to present a professional image with a proper business phone system. They usually cost several thousands of dollars to purchase and often more to maintain.  Most businesses now opt for a “Hosted PBX" service due to their much lower monthly cost and $0 upfront cost, making them far more afforable, reliable and time-saving versus an on-premise PBX.

What is Internet Fax?

Internet Fax is a fax service we provide that removes the need for a fax machine. Faxes sent to your fax number will be delivered to your email address as a .pdf. You can also send faxes by attaching a document to your email and emailing it to our fax service’s email address. If you prefer to keep your fax machine you can use our “ATA fax service".

What is your “ATA" Fax Service?

Our ATA Fax service allows you to keep your fax machine and convert it to use your internet service instead of your phone line. We send an adapter (called an ATA) that you will use to connect your fax machine to your internet. Once this simple set up is completed, you can send and receive faxes using our internet based service without any change in how you normally send and receive faxes with your fax machine. As a bonus, you can even receive faxes in your email as well as on your machine. This service is HIPAA compliant.